homeabout telescopes specials logo

Disclaimer and Terms and Conditions

Statement / Imprint

We serve to friends of nature & the universe, with unique developments of smart
optical equipment for optically reinforced
earth & sky observing, for film, or photography.  

If you have any suggestions or comments please email us at info[at]litescope.net

Our service of development & construction is directly offered from us to private consumers, education institutions, tourism companies, SAR organisations 

Vivian Bock     Am Schellenbach 3    83670 Bad Heilbrunn    Germany


USt-IdNr.: DE271295662   (VAT ID)

Responsibility

We do not take responsibility for any unwanted consequences, damages, injuries or costs that may arise from technical advices that we have given, or which result from any form of using our products or by any from us in particular recommended products or from any of our comments.

Ordering and Payment  

We accept preferably email orders for individual developments. Please just specify the type of development you want to purchase via email to info@litescope.net 

We accept Euro Currency (ask for quotes + 19% VAT) and in US dollar for overseas orders

After we received your order request you will get a sales order receipt containing specifications and informations for transfer to our PayPal account and bank account informations in email. 

Your specified order is officially given to us with your payment confirmation as soon as we have received your payment accounted in the bank.  

Please notify us immediatly in the unlikely case that you did not receive a confirmation of your order after payment! 

All payments must be made out in US Dollar or Euro currency and cover the full amount of the stated sales order.
 
We can only deliver to the provided delivery address, shown on the order form. 

Please notify us in case of change of any dates like family names or delivery addresses.

Pricing

Prices depends on individual development and arrangement of optics and accessories and may be subject to change during an order for technical reasons. 
 

Shipping And Handling

 
We reserve the right to charge extra for any order that is heavy or/and bulky or that has to be shipped over water or to certain difficult to reach or remote places.

Delivery Schedule 

All goods are shipped via DHL. We are able to track all of our parcels sent by either method until they reach the delivery address.   
Please try to ensure that someone is available to sign for your parcel, as we must have a signature upon delivery. If nobody is available to sign for the 
consignment, the courier will put a card through the letterbox showing a contact telephone number or collection desk. You will then be able to arrange a time 
when you will be available to sign for the parcel or you will have the option to take the card, along with suitable 
I.D., to your local depot and collect from there.

If you neglect to collect the parcel or re-arrange delivery as instructed on the card, we reserve the right to pass on the ‘return to sender’ charge plus any 
additional costs involved with re-sending the parcel.

If you need any item for a particular deadline, please contact us and we will try to endeavour to accommodate your requirements.

Special Orders Cancellations

If your item is particularly styled or designed to your specifications, we will reserve 10% deduction of refund in case of order cancellation announced 
by the customer within the given delivery time space. When the item has been delivered and the customer wants to return the item against refund, 
we will deduct 30% from the given order value = payment, provided that the item/s arrive in perfekt condition and without any charge on us for shipping 
or handling.  
                                                    
You will be e-mailed with the option to cancel your order if you would rather not wait. (Please see our cancellations section for information on how to cancel an order.)

Tax Charges

All orders are subject to 19 % VAT charge within Europe.  

Guarantee

All our products are equipped with a minimum of a 1 year manufacturer’s guarantee. This does not affect your statutory rights as a consumer.

Reaching Us 

If you need to reach us, please e-mail us on info@litescope.net but please bear in mind that due to the high volume of e-mails we receive, we may not be able to respond to all general enquiries. Please note your order number in any correspondence concerning an order that you have already placed.  

Direct phone number is given in the contact page.

In the unlikely event of there being a complaint we undertake a policy in which we respond within 3 working days. 

This response will indicate both our intentions and the timescale in which we will endeavour to resolve any problems you may have.

In case of any complaint or special request, please specify the issue in a clear written form in english language. We will contact you as soon as possible to find a solution for you if possible.

Privacy Policy

We do not disclose buyer’s information to third parties but we do not take responsability for any form of information theft or indiscretion from any 
unauthaurised third parties.
 

Returns Policy

Claims for shortages and damages must be made within 7 days of receipt of goods.

a) Return of Goods which are damaged or faulty.

Please contact us initially to discuss the problem. Sometimes technical difficulties can be resolved by a telephone call from our technical team.

We have differing return procedures for faulty items depending on the item in question, so it is necessary for you to contact us so that we can ensure 
the quickest and most efficient way to deal with your problem.

In accordance with Trading Standards regulations we will:

1) Where an item is faulty or damaged on arrival i.e. from the moment of receiving the item, we will replace the item.

2) Where an item develops a fault within the manufacturers guarantee period,  we will firstly offer a repair.

Where a repair is not possible we will replace the item. Where a replacement is no longer available, we will offer an alternative, equivalent item.

3) Where neither repair nor replacement is possible and some benefit has been had from the item, we will offer a refund but deduct 10% of item payment.

4) Where neither repair nor replacement is possible and no benefit has been had from the item, we will offer a full refund within 1 month after delivery.

If you wish to return any item, for any reason other than damage or fault, please ensure that it is well packed and is returned unused and in its original 
condition, within 7 days of  receipt. All security seals must be intact and unopened.

Please quote your customer reference number and invoice number.

b) Return of Unwanted Goods where an exchange IS NOT required.

We regret that we are unable to refund any delivery costs that we have incurred in shipping your order. We are also unable to refund any cost that you 
have incurred in returning the unwanted item to us. 

A handling charge will be levied for returning goods under these circumstances. This will be 10% of the sales price.

c) Return of Unwanted Goods where an exchange IS required.


We regret that we are unable to refund any delivery costs that we have incurred in shipping your order. We are also unable to refund any cost that you 
have incurred in returning the unwanted item to us. A handling charge will be levied for goods returned under these circumstances. 
This will be 10% of the sales price.

We refuse any legal obligation for refund or exchange of an item when a product has been ordered or designed especially for you. (In general we will 
discuss a refund of such an item but deduct up to 20% of sales price.)


Cancellations
 
If you wish to cancel an order with us before it is shipped you must confirm it in writing by e-mail to info@litescope.net
If the item(s) in question has been shipped prior to us receiving your cancellation, please refer to our Returns Policy.

Any technologies, pictures or designs shown or explained in our website or any of our printed catalogues or lists are copyright protected and may not be 
reproduced or published for comercial purposes unless they are specifically and expressively licensed with our Designs or with certified partners who use our 
Designs.

Any technologies, pictures or designs shown or explained in our website or any of our printed catalogues or lists are copyright protected and may not be reproduced or published for commercial purposes unless they are specifically and expressively licensed with our Designs or with certified partners allowed to use our Designs.

disclaimer    I    contact    I    links 
line
Copyright: 2017 Vivian Bock.  All rights reserved.
Revised: August, 2017

Information in this document is subject to change without notice.
Other products and companies referred to herein are trademarks or registered tra
demarks of their respective companies or trademark holders
.