Disclaimer
and Terms and Conditions
Statement / Imprint
We serve to friends of nature & the universe with individual developments of smart optical equipment for visual earth & sky observing, for film or
photography.
If you have any suggestions or comments
please email us at telescope[at]litescope.net
Our service of development & construction is directly offered from us to private consumers,
education institutions, tourism companies, SAR organisations
Vivian Bock
Kirchplatz 25 A-6632 Austria
Responsibility
We do not take
responsibility for any
unwanted consequences, damages, injuries or costs that may arise from
technical advices that we have given, or which result from any form of using our
products or by any from us in
particular recommended products or from any of our comments.
We work on individual
and experimental concepts of portable mirror telescopes for observing
the night skies or nocturnal nature and wildlife. We do offer our custom designed
prototypes and test instruments to amateur astronomers,
birders, researchers, educational institutions, and S&R
institutions.
We accept Euro (ask for quotes +
19% VAT) or US dollars for overseas orders.
After
we received your order request you will get an information on the options and a sales order receipt
containing specifications, item prices, and payment options.
Your specified order is officially given
to us with your payment confirmation
as soon as we have received your payment accounted in the bank.
Please notify us immediatly in the
unlikely case that you did not
receive a confirmation of your order after payment!
All payments must be made out in US Dollar or Euro currency.
We can only deliver to the provided delivery address, shown on
the order form unless we receive notification for a new delivery address before sending.
Please notify us in case of change of any dates like family names or delivery addresses...
Pricing
Prices
depend on individual developments and can be subject to change during an order in certain cases.
Shipping
And Handling
We reserve the right to charge extra for any order that is heavy or/and
bulky or that has to be shipped to difficult to reach or remote places, or danger zones.
Delivery
Schedule
All goods are normally shipped via DHL. We are able to track parcels
sent by either method until they reach the given delivery address.
Please try to ensure that someone is available to sign for your
parcel, as we must have a signature upon delivery. If nobody is
available to sign for the
consignment, the courier will put a card
through the letterbox showing a contact telephone number or
collection desk. You should be able to arrange a time
when you will
be available to sign for the parcel or you may have the
option to take
the card, along with suitable
I.D., to your local depot and
collect from there.
If you neglect to collect the parcel or re-arrange delivery as
instructed on the card, we reserve the right to pass on the ‘return to
sender’ charge plus any
additional costs involved with re-sending the parcel.
If you need any item for a particular deadline, please
contact us and
we will try to endeavour to accommodate your requirements.
Special
Orders Cancellations
If your item is particularly styled or
designed to your specifications, we will reserve 10%
deduction of
refund in case of order cancellation announced
by the customer within
the given delivery time space. When the item has been
delivered and the
customer wants to return the item against refund,
we will
deduct 30% from the given order value = full payment,
provided that the item/s arrive
in perfekt condition and without any charge on us for shipping
or
handling.
You will
be e-mailed with the option to cancel your order if you would rather
not wait. (Please see our cancellations section for information on how
to cancel an order.)
Tax Charges
All orders are subject to 20 % VAT charge
within Europe.
Guarantee
All our products are equipped with a
minimum of a 1 year manufacturer’s guarantee. This does not affect your
statutory rights as a consumer.
Reaching us
If
you need to reach us, please e-mail us
on info@litescope.net but please bear in mind that
we may not be able to respond to all
general enquiries.
Please note your order number in any correspondence concerning an order
that you have placed.
Direct phone number is given in the contact
page.
In the unlikely event of there being a complaint we undertake a policy
in which we respond within 3 working days.
This response will indicate
both our intentions and the timescale
in which we will endeavour to resolve any problems
you may have.
In case of any complaint or special request, please specify the issue
in a clear written form in english language. We will contact you as
soon as possible to find a solution for you if possible.
Privacy
Policy
We do not disclose buyer’s information to third parties but we do
not take responsability for any form of information theft or
indiscretion from any
unauthaurised third parties.
Returns
Policy
Claims for shortages and damages must be
made within 7 days of receipt of goods.
a) Return of Goods which are damaged or faulty.
Please contact us initially to discuss the problem.
We have differing return procedures for faulty items depending on the
item in question, so it is necessary for you to contact us so that we
can ensure
the quickest and most efficient way to deal with your
problem.
In accordance with Trading Standards regulations we will:
1) Where an item is faulty or damaged on arrival i.e. from the moment
of receiving the item, we will replace the item or damaged parts of the item.
2) Where an item develops a fault within the manufacturers guarantee
period, we will firstly offer repair.
Where repair is not possible we will replace the item. Where a
replacement is no longer available, we will offer an alternative, upgrade,
or an equivalent item. Since we are not offering standardized mass products, we can only esteem delivery- or replacement time.
3) Where neither repair nor replacement is possible and some benefit
has been had from the item, we will offer a refund but deduct 10% of
item payment.
4) Where neither repair nor replacement is possible and no benefit has
been had from the item, we will offer a full refund within 6 months
after delivery.
If you wish to return any item, for any reason other than damage or
fault, please ensure that it is well packed and is returned unused and
in its original
condition, within 7 days of receipt. All security
seals must be intact and unopened.
Please quote your customer reference number and invoice number.
b) Return of Unwanted Goods where an exchange IS NOT
required.
We regret that we are unable to refund any delivery costs that we have
incurred in shipping your order. We are also unable to refund any cost
that you
have incurred in returning the unwanted item to us.
A handling
charge will be levied for returning goods under these circumstances.
This will be 10% of the sales price.
c) Return of Unwanted Goods where an exchange IS required.
We regret that we are unable to refund any
delivery costs that we have
incurred in shipping your order. We are also unable to refund any cost
that you
have incurred in returning the unwanted item to us. A handling charge will
be levied for goods returned under these circumstances.
This will be
10% of the sales price.
We refuse any legal obligation for refund or exchange of an
item when a product has been ordered or designed especially for you. (In general we will
discuss a refund of such an item but deduct up to
20% of sales price.)
Cancellations
If you wish to cancel an order with us before it is shipped you must
confirm it in writing by e-mail to info@litescope.net
If the item(s) in question has been shipped prior to us receiving your
cancellation, please refer to our Returns Policy.
Any
technologies, pictures or designs shown or explained in our website or
any of our printed catalogues or lists are copyright protected and may not be
reproduced or published
for comercial purposes unless they are specifically and expressively licensed with our
Designs or with certified partners who use our
Designs.
Any
technologies, pictures or designs shown or explained in our website or
any of our printed catalogues or lists are copyright
protected and may not be reproduced or published for commercial
purposes unless they are specifically and expressively licensed with our Designs or with certified partners allowed to use our Designs.
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